Digital service; no physical returns
RoleAbroad sells consulting and job search support, not physical products. There is nothing to ship, exchange or return. Cancellation and refund rules below apply instead.
₹299 registration
You may cancel the ₹299 registration for a full refund before we begin the initial profile review or consultation. If we cannot provide the initial review or consultation, you may request a full refund. Once that work has begun, the registration fee pays for the work already performed and is generally not refundable, except where the service was not provided as described or a refund is required by law. If you purchase a package, the ₹299 is credited against its price and is not charged twice.
Packages and ongoing support
Before buying a package, you will receive its price, countries, activities, duration and any special cancellation terms in writing. If you cancel before package work starts, we refund the package payment in full. After work starts, we calculate the value of work completed up to the cancellation date using the written scope and refund the unused balance. We will explain the calculation to you. We do not charge for work that was neither delivered nor reasonably committed under the agreed scope. If we cannot deliver a material part of the agreed service, we will offer a suitable adjustment or refund the undelivered portion.
Duplicate, failed or incorrect payments
If you are charged twice, charged the wrong amount, or charged when an order was not confirmed, contact us with the transaction details. We will investigate and return any confirmed excess payment to the original payment method. A failed payment does not create a service order unless the payment provider later confirms it and we acknowledge the order.
How to request a cancellation or refund
Email support@roleabroad.com or call +91 85868 70870. Include the name used for registration, your phone or email, the payment date and transaction reference if available, and a short description of the request. Do not email card numbers, passwords or one-time codes. We acknowledge complaints within 48 hours and aim to provide a decision or meaningful update within 30 days. When a refund is approved, we aim to initiate it within seven business days; the time for funds to appear depends on your bank or payment method.
Your rights
These terms do not take away any refund or remedy available under applicable law. If you disagree with a decision, use the grievance contact on our Contact page.